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Referring a client to Stillwater Respite Care Inc. is a straightforward process. You can complete our online referral form on our website, call our dedicated referral hotline at 1-647-667-9671, or email your referral to referrals@stillwatercare.ca. When making a referral, please include basic information about the client's needs, care requirements, and preferred location of service. Our team is committed to responding within 24 hours to discuss the next steps and arrange an initial assessment to ensure we can provide the most appropriate care solutions.

All our caregivers are thoroughly vetted professionals with relevant certifications and extensive experience in their respective fields. Our team includes Registered Nurses (RN), Registered Practical Nurses (RPN), Personal Support Workers (PSW), Child and Youth Care Workers, Developmental Service Workers, and Mental Health Support Workers, each with their required certifications and specializations. Every caregiver undergoes comprehensive background checks, reference verification, regular skills assessments, and maintains current first aid and CPR certification. We also require our staff to participate in ongoing professional development and training to ensure they stay current with best practices in healthcare delivery.

Respite care is a specialized service designed to provide temporary relief for primary caregivers, allowing them to take necessary breaks from their caregiving responsibilities. This essential service helps prevent caregiver burnout and ensures continuity of care during vacations, emergencies, or when primary caregivers need to attend to personal matters. Our respite care services are flexible, ranging from a few hours to several weeks, and are provided by qualified professionals who maintain your loved one's routine in their familiar environment. This support system helps sustain the long-term health and well-being of both caregivers and care recipients.

Starting your career with Stillwater Respite Care Inc. begins with visiting our Careers page to review current openings. Submit your resume, cover letter, and copies of relevant certifications through our online application portal. We require references from previous healthcare positions to ensure the highest quality of care for our clients. Our recruitment team processes applications within 5 business days, and successful candidates are invited for an interview and skills assessment. All positions require a clean background check and current certifications. We're committed to finding passionate healthcare professionals who share our values of compassionate, quality care.

Stillwater Respite Care Inc. provides comprehensive services across major regions of Ontario, including the Greater Toronto Area (GTA), Ottawa Region, Hamilton-Niagara Region, Kitchener-Waterloo Area, London and Southwestern Ontario, and Kingston and Eastern Ontario. Our network of qualified caregivers allows us to maintain consistent, high-quality care standards throughout these regions. To confirm service availability in your specific area, we encourage you to contact our regional coordinator with your postal code for detailed information about local coverage and available services.

We offer flexible payment solutions to accommodate various financial situations and insurance coverage. Our agency works with most major insurance providers and can facilitate direct billing arrangements. We accept payments through electronic funds transfer (EFT), credit cards, and offer monthly invoicing options. Our services may be covered by long-term care insurance, veterans' benefits, workplace safety insurance, and various government assistance programs. We understand that navigating healthcare financing can be complex, which is why our dedicated financial coordinators are available to help you understand your coverage and explore all available payment options.

Our matching process is comprehensive and personalized, taking into account multiple factors to ensure the best possible fit between caregivers and clients. We consider the client's specific care needs, medical requirements, language preferences, cultural considerations, schedule compatibility, and geographic location. Each caregiver's qualifications, specializations, and personality are carefully evaluated against these criteria. Before finalizing any placement, we arrange an initial meeting between the caregiver and client to ensure compatibility. We understand that personal connection is crucial in caregiving relationships, so clients always have the option to request a different caregiver if they feel the match isn't suitable.

Our commitment to quality care extends well beyond the initial placement. We provide comprehensive ongoing support including regular quality assurance checks, a 24/7 emergency support line, and monthly care plan reviews. Our case managers conduct regular check-ins with both clients and caregivers to ensure service excellence and address any concerns promptly. We coordinate care with other healthcare providers when needed and maintain substitute caregiver arrangements for seamless coverage during planned or unexpected absences. This continuous support system ensures that our clients receive consistent, high-quality care while our caregivers have the resources they need to excel in their roles.